Appointments

Appointments are for 20 minutes (30 minutes for visa medicals); should you require more time than this, please book a double appointment. Please bring all relevant medical records to a first visit.

Should you need to cancel your appointment, please let us know well in advance so that your time can be allocated to another patient. A cancellation charge may apply if you give less than 48 hours notice.

Please note that some knowledge of French is required to use the Doctolib booking service.

Childhood illnesses and vaccinations should be booked with Dr Denise Gunoy

The French Healthcare System

Register with a general practitioner (Médecin traîtant)

In France, since 2005 you must register with a general practitioner (Médecin traîtant) to be maximally reimbursed by the Social Security for your appointments, further examinations and specialist referrals. You can register with Doctor Jolly.

Payment and reimbursement

Dr Jolly is classified as a Secteur 3, non-conventioné Doctor. Please note however that all Dr Jolly’s and Dr Gunoy’s prescriptions for medications, laboratory tests, x-rays, scans, etc., are reimbursed at the standard rates for the conventionés Sectors 1 and 2. She was invited to set up practice at the IHFB hospital due to the important role she plays as a medical practitioner in coordinating between different health systems. This is why she has the status of ‘Médecin Généraliste Specialisé’

Patients must pay their doctors directly at the time of the consultation by credit card, cash or by cheque and will receive a receipt for the French Social Security (Feuille de soins) or a receipt in English for private insurance purposes.

In France, a doctor can be either conventioné or non-conventioné. For the Conventioné doctors, there are two sectors:

Sector 1 doctors have a fixed rate of consultation defined by the Social Security (e.g. in 2021, 25 euros for a general medical appointment) of which 65% is reimbursed by Social Security. Of the 23 euros, Social Security always keeps 1 euro that is not reimbursed.

Sector 2 doctors can charge different rates (honoraires libres) and only the first 23 euros are reimbursed by the Social Security at the same rate as Sector 1. The remainder is normally covered by private health insurance (e.g. a mutuelle or private insurance). The rate will depend on the specific insurance coverage and contract for which you have opted.

Sector 3 doctors are considered to be non-conventioné doctors who also charge different rates (honoraires libres) but only the first euro is reimbursed by the Social Security The remainder is normally covered by private health insurance. (e.g. a mutuelle or private insurance). The rate will depend on the specific insurance coverage and contract for which you have opted.

If you have no French Social Security or mutuelle, your private medical insurance will reimburse you on the basis of a 'pay and claim' procedure and we will complete the relevant forms necessary for reimbursement.

Our Medical Services

Personal, confidential consultations in English

An interface between you and the French medical system - Dr Jolly is a native English speaker, and her patients generally like to consult in English. Having worked in a French Hospital for 22 Years, Dr Jolly’s French is perfectly fluent, which may be of help to those patients for whom French is not their best language. Even with a good command of French, all patients have different expectations of health care. Dr Jolly can help her patients manoeuvre through the complexities of the French medical system.

Referrals - We have a network of specialists whose command of English is proven, and who have a good track record of communicating with our patients. We provide our patients with a letter in French, explaining the medical problems and examinations already performed, whenever appropriate.

Confidentiality and standards - All patients’ files are confidential. We feel very strongly about providing a high standard of medical treatment and continuity of care. A file is made for every patient and will remain in the practice to provide a reference for all related problems.

Our services offered

General Medicine

Our role is to diagnose and treat general medical problems. We act as gatekeepers to specialist services by referring patients, when appropriate, and continuing care after the specialist consultation.

Screening and health promotion

Health promotion is a very important part of the consultation. We give advice regarding lifestyle, diet, exercise, physical and psychological well-being. Medical check-ups are available and can be booked directly with the Doctor concerned.

Pregnancy – pre-natal and early antenatal care

Safe pre-pregnancy planning is vital to a healthy pregnancy. Advice and examinations relating to prenatal care are available. Ideally, this should take place within the first few weeks of your pregnancy. Once you are pregnant, we provide antenatal care from early pregnancy and help you choose the right place for your delivery.

Travel medicine and vaccinations

Vaccination schedules and anti-malarial advice is offered to all travellers. Please consult as soon as your trip has been planned to allow time for the relevant vaccination course.

General Paediatrics and childhood vaccinations

Dr Denise Gunoy offers children's medical appointments from simple ear, nose and throat symptoms to diagnosis of unexplained symptoms. Vaccinations are available within the French system or in accordance with the schedule in your home country. Dr Gunoy is available all day Monday and alternate Friday mornings to give childhood vaccinations. Dr Jolly is unable to offer children's appointments.

Gynaecology and family planning

English GPs are trained and experienced in the management of gynaecological and obstetric problems. In most cases, you would not need to consult a specialist. We provide contraceptive advice and regular gynaecological examinations including cervical (pap) smears. We routinely treat non-surgical gynaecological problems including menopausal symptoms.

Appointments

Please note that our consultations are by appointment only. Appointments are for 20 minutes; should you require more time than this, please book a double appointment.
Please bring all relevant medical records to a first visit.
Should you need to cancel your appointment, please let us know well in advance so that your time can be allocated to another patient. A cancellation charge may apply if you give less than 48 hours notice.
Please note that some knowledge of French is required in order to use the Doctolib booking service.